FAQs

## WHAT YOU WILL RECEIVE Your artwork will be professionally printed with top quality inks on premium, smooth 240gm Lustre art stock. All prints are posted flat or rolled and unframed. No frame is included with your purchase.

## ORDER PROCESSING TIMES All orders are sent by Paul Trace within 5 to 14 business days. You will receive a notification email with tracking information when your order has been mailed and on its way to you.

SHIPPING

All shipping costs are included.

ESTIMATED DELIVERY TIMES

Delivery times can vary depending on the postal system, so please use the below information as a guide only.

## UNITED STATES 2-6 business days (depending on proximity from New Jersey)

INTERNATIONAL

10-14 business days Please note there can sometimes be delays associated with packages clearing international customs.

SHIPMENTS OUTSIDE UNITED STATES

Depending on your country's import laws, you may be liable for local taxes and duties on receipt of your order. Buyers are responsible for any customs and import taxes that may apply.

Most international orders are sent with tracking but in the few locations where tracking is not available, packages are sent via registered mail and your signature will be required on delivery.

PAYMENTS

Payment of your order can be made via Credit Card.

## RETURNS** All of our art prints are made-to-order and are carefully handled and packed prior to shipping to ensure they leave and arrive in perfect condition. We are unwilling to sell or send anything in less than perfect condition. Because of this policy and due to the delicate nature of art prints, we are unable to accept returns or exchanges.

WE'RE JUST AN EMAIL AWAY...

If you have any questions, please feel free to email us at pktracephotography@gmail.com we will respond within 24 hours of receiving your email.